"TQM is an integrated managment approa-ch in satisfying customer needs in totality on a continuing basis through the involve-ment of each and every employee in orga-nization making continuous improve-ment on one side and an appropriate cost effec-tive technology alongwith proper solving methodology, on the other".
TQM means managing the entire organization so that it excels on all dimen-sion of products and services that are the important to the customer. Main theme be-hind TQM is that the quality cannot be ins-pected into a product, it need to be make right at the first time. It is possible to ach-ieve defect free work most of the time. This approach is called ' right first time ', ' every time 'or zero defects.This emphasize s use of continuous measurement,process control and the data driven elimination of scrap and rework. Most of the defects can be avoided by good design , structured process and trained people.
Principles of TQM
TQM focuses at two levels. Firstly an external one aimed at identifying customer requirements and secondly an internal one focusing on organization, systems and the procedures to meet those requirements right the first time and every time.
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